FAQ

Frequently asked questions

Answers about packages, pricing, setup, usage rules, troubleshooting, and support for the New Ora OpenAI-compatible custom endpoint.

General

Packages

Pricing

Setup

Usage Rules

Troubleshooting

Support

Still stuck?

Read the full Rules & Fair Usage Policy or open a support ticket with your order number.

Contact support

General

What is New Ora API Access?

Is this an official OpenAI API key?

Is this an OpenLimits account?

Do I receive the raw upstream API key?

Packages

Which models or agent groups are included in Economy?

Which models or agent groups are included in Premium?

Does Economy include GPT 5.6?

Does Economy include Fable 5?

Does Premium include everything?

How does the usage allowance work?

Are these official OpenAI or Anthropic keys?

Can I use Claude Code CLI and Codex CLI?

Is Premium Daily available?

Can I upgrade from Economy to Premium?

Can I extend my package?

Pricing

Are the displayed prices permanent?

What are the Economy prices?

What are the Premium prices?

Setup

How do I install access on Windows?

How do I install access on macOS/Linux?

What does the setup command do?

Do I need to manually enter API keys?

What Base URL should I use manually?

Usage Rules

Can I share my access with another person?

What happens if I share my access?

Is usage unlimited?

Can my access be suspended?

Troubleshooting

I get "invalid_api_key" — what should I do?

My package expired. Can I renew?

I see "routing configuration error" — what does it mean?

Claude Code says command not found. Is New Ora broken?

Support

How do I get support?

Can suspended users contact support?

Still stuck?