New ORAPortal
Log in

FAQ

Frequently asked questions

Quick answers to the most common questions about your API access.

I get an “Incorrect API key” error — what does that mean?

The value you passed to the CLI does not match the key on file. Common causes:

  • The key was copied with a leading or trailing space — retype the quotes.
  • You copied only the masked preview (e.g. sk-•••…•••) instead of using the Show button first.
  • The key was rotated by our team — reload the dashboard and copy the current key.

I get a “401 Unauthorized” response — how do I fix it?

A 401 means the request reached the API but the key was rejected. Try, in order:

  1. Confirm your access is still Active on the dashboard.
  2. Re-copy the key from the dashboard — do not paste from memory.
  3. Restart the terminal so the environment variable is re-read.
  4. If it still fails, open a support ticket with your order ID.

How do I set the key in Windows PowerShell?

Paste the following into a PowerShell window (replacing the value):

$env:API_KEY_VALUE = "sk-your-key-here"
$env:API_BASE_URL  = "https://api.example.com"

To persist across sessions, use [Environment]::SetEnvironmentVariable("API_KEY_VALUE", "sk-...", "User") then reopen PowerShell.

How do I check remaining time on my access?

The dashboard shows a live countdown on the Remaining time card. It ticks every second and reflects the server-side access_end — no need to refresh.

What happens when my access expires?

  • The order status flips to Expired automatically.
  • Your credential stops working immediately — API calls will return 401.
  • The dashboard hides the credential value; only the masked preview remains visible.
  • To continue, purchase a new plan on the marketplace and your new access will appear here on activation.

Is this a Claude Pro or Max account?

No. This portal provides API access only. It is not a Claude Pro or Claude Max personal account, and it does not include claude.ai chat access, projects, artifacts, or MCP integrations tied to a personal account. The key you receive is an API token to be used from your own client (CLI, SDK, or app).

Do not share your key publicly

Your API key is a bearer credential — anyone who has it can use your access until it expires. Never post it in screenshots, chat threads, public repositories, or shared config files.

If you believe your key has been exposed, open a support ticket immediately so we can rotate it.